Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior
Behind the problems that routinely plague our organizations and families, you’ll find individuals who are either unwilling or unable to deal with broken promises. Colleagues break a rule, coworkers miss a deadline, friends fail to live up to commitments (or just plain behave badly), and nobody says a word. Nobody holds anyone accountable. With repeated infractions, individuals become increasingly upset until they finally do speak their minds, but they do so poorly–often creating whole new sets of problems.
Research proves that mishandled disappointments aren’t just morale killers, they’re institution killers–diminishing organizational performance by 20 to 50 percent and accounting for up to 90 percent of all divorces.
Everyone knows how to run for cover, or, if sufficiently provoked, step up to problems in a way that causes a real ruckus. Crucial Accountability teaches you how to deal with violated expectations in a way that solves the problem at hand without harming the relationship–and, in fact, even strengthens it.
Broken promises, missed deadlines, poor behavior–they don’t just make others’ lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority of divorces. Crucial Accountability offers the tools for improving relationships in the workplace and in life and for resolving all these problems–permanently.
“Thompson captures the ache, fizz, yearning and frustration of being the father of adolescent boys.” —Michael Chabon
“What a riveting, touching, and painful read!” —Maria Semple
“Fun, moving, raw, and relatable.” —Tony Hawk
What makes a good father, and what makes one a failure? Does less-is-more parenting inspire independence and strength, or does it encourage defiance and trouble? Kickflip Boys is the story of a father’s struggle to understand his willful skateboarder sons, challengers of authority and convention, to accept his role as a vulnerable “skate dad,” and to confront his fears that the boys are destined for an unconventional and potentially fraught future.
With searing honesty, Neal Thompson traces his sons’ progression through all the stages of skateboarding: splurging on skate shoes and boards, having run-ins with security guards, skipping classes and defying teachers, painting graffiti, drinking and smoking, and more. As the story veers from funny to treacherous and back, from skateparks to the streets, Thompson must confront his complicity and fallibility. He also reflects on his upbringing in rural New Jersey, and his own adventures with skateboards, drugs, danger, and defiance.
A story of thrill-seeking teens, of hope and love, freedom and failure, Kickflip Boys reveals a sport and a community that have become a refuge for adolescent boys who don’t fit in. Ultimately, it’s the survival story of a loving modern American family, of acceptance, forgiveness, and letting go.
In the fall of 1999, John Doerr met with the founders of a start-up whom he’d just given $12.5 million, the biggest investment of his career. Larry Page and Sergey Brin had amazing technology, entrepreneurial energy, and sky-high ambitions, but no real business plan. For Google to change the world (or even to survive), Page and Brin had to learn how to make tough choices on priorities while keeping their team on track. They’d have to know when to pull the plug on losing propositions, to fail fast. And they needed timely, relevant data to track their progress—to measure what mattered.
Doerr taught them about a proven approach to operating excellence: Objectives and Key Results. He had first discovered OKRs in the 1970s as an engineer at Intel, where the legendary Andy Grove (“the greatest manager of his or any era”) drove the best-run company Doerr had ever seen. Later, as a venture capitalist, Doerr shared Grove’s brainchild with more than fifty companies. Wherever the process was faithfully practiced, it worked.
In this goal-setting system, objectives define what we seek to achieve; key results are how those top-priority goals will be attained with specific, measurable actions within a set time frame. Everyone’s goals, from entry level to CEO, are transparent to the entire organization.
The benefits are profound. OKRs surface an organization’s most important work. They focus effort and foster coordination. They keep employees on track. They link objectives across silos to unify and strengthen the entire company. Along the way, OKRs enhance workplace satisfaction and boost retention.
In Measure What Matters, Doerr shares a broad range of first-person, behind-the-scenes case studies, with narrators including Bono and Bill Gates, to demonstrate the focus, agility, and explosive growth that OKRs have spurred at so many great organizations. This book will help a new generation of leaders capture the same magic.
In December 1957, the wife of a Florida citrus baron is raped in her home while her husband is away. She claims a “husky Negro” did it, and the sheriff, the infamous racist Willis McCall, does not hesitate to round up a herd of suspects. But within days, McCall turns his sights on Jesse Daniels, a gentle, mentally impaired white nineteen-year-old. Soon Jesse is railroaded up to the state hospital for the insane, and locked away without trial.
But crusading journalist Mabel Norris Reese cannot stop fretting over the case and its baffling outcome. Who was protecting whom, or what? She pursues the story for years, chasing down leads, hitting dead ends, winning unlikely allies. Bit by bit, the unspeakable truths behind a conspiracy that shocked a community into silence begin to surface.
Beneath a Ruthless Sun tells a powerful, page-turning story rooted in the fears that rippled through the South as integration began to take hold, sparking a surge of virulent racism that savaged the vulnerable, debased the powerful, and roils our own times still.
In 1789, Alexander Mackenzie traveled 1200 miles on the immense river in Canada that now bears his name, in search of the fabled Northwest Passage that had eluded mariners for hundreds of years. In 2016, the acclaimed memoirist Brian Castner retraced Mackenzie’s route by canoe in a grueling journey — and discovered the Passage he could not find.
Disappointment River is a dual historical narrative and travel memoir that at once transports readers back to the heroic age of North American exploration and places them in a still rugged but increasingly fragile Arctic wilderness in the process of profound alteration by the dual forces of globalization and climate change. Fourteen years before Lewis and Clark, Mackenzie set off to cross the continent of North America with a team of voyageurs and Chipewyan guides, to find a trade route to the riches of the East. What he found was a river that he named “Disappointment.” Mackenzie died thinking he had failed. He was wrong.
In this book, Brian Castner not only retells the story of Mackenzie’s epic voyages in vivid prose, he personally retraces his travels, battling exhaustion, exposure, mosquitoes, white water rapids and the threat of bears. He transports readers to a world rarely glimpsed in the media, of tar sands, thawing permafrost, remote indigenous villages and, at the end, a wide open Arctic Ocean that could become a far-northern Mississippi of barges and pipelines and oil money.