Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior
Behind the problems that routinely plague our organizations and families, you’ll find individuals who are either unwilling or unable to deal with broken promises. Colleagues break a rule, coworkers miss a deadline, friends fail to live up to commitments (or just plain behave badly), and nobody says a word. Nobody holds anyone accountable. With repeated infractions, individuals become increasingly upset until they finally do speak their minds, but they do so poorly–often creating whole new sets of problems.
Research proves that mishandled disappointments aren’t just morale killers, they’re institution killers–diminishing organizational performance by 20 to 50 percent and accounting for up to 90 percent of all divorces.
Everyone knows how to run for cover, or, if sufficiently provoked, step up to problems in a way that causes a real ruckus. Crucial Accountability teaches you how to deal with violated expectations in a way that solves the problem at hand without harming the relationship–and, in fact, even strengthens it.
Broken promises, missed deadlines, poor behavior–they don’t just make others’ lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority of divorces. Crucial Accountability offers the tools for improving relationships in the workplace and in life and for resolving all these problems–permanently.
Two brothers are exposed to the brutal realities of life and the seductive cruelty of power in this riveting debut novel—a story of savagery and race, injustice and honor, set in the untamed frontier of 1880s Australia—reminiscent of Philipp Meyer’s The Son and the novels of Cormac McCarthy.
An epic tale of revenge and survival, Only Killers and Thieves is a gripping and utterly transporting debut, bringing to vivid life a colonial Australia that bears a striking resemblance to the American Wild West in its formative years.
It is 1885, and a crippling drought threatens to ruin the McBride family. Their land is parched, their cattle starving. When the rain finally comes, it is a miracle that renews their hope for survival. But returning home from an afternoon swimming at a remote waterhole filled by the downpour, fourteen-year-old Tommy and sixteen-year-old Billy meet with a shocking tragedy.
Thirsting for vengeance against the man they believe has wronged them—their former Aboriginal stockman—the distraught brothers turn to the ruthless and cunning John Sullivan, the wealthiest landowner in the region and their father’s former employer. Sullivan gathers a posse led by the dangerous and fascinating Inspector Edmund Noone and his Queensland Native Police, an infamous arm of British colonial power charged with the “dispersal” of indigenous Australians to “protect” white settler rights. As they ride across the barren outback in pursuit, their harsh and horrifying journey will have a devastating impact on Tommy, tormenting him for the rest of his life—and will hold enduring consequences for a young country struggling to come into its own.
Recreating a period of Australian and British history as evocative and violent as the American frontier era, Only Killers and Thieves is an unforgettable story of family, guilt, empire, race, manhood, and faith that combines the insightfulness of Philipp Meyer’s The Son, the atmospheric beauty of Amanda Coplin’s The Orchardist, and the raw storytelling power of Ian McGuire’s The North Water.
In December 1957, the wife of a Florida citrus baron is raped in her home while her husband is away. She claims a “husky Negro” did it, and the sheriff, the infamous racist Willis McCall, does not hesitate to round up a herd of suspects. But within days, McCall turns his sights on Jesse Daniels, a gentle, mentally impaired white nineteen-year-old. Soon Jesse is railroaded up to the state hospital for the insane, and locked away without trial.
But crusading journalist Mabel Norris Reese cannot stop fretting over the case and its baffling outcome. Who was protecting whom, or what? She pursues the story for years, chasing down leads, hitting dead ends, winning unlikely allies. Bit by bit, the unspeakable truths behind a conspiracy that shocked a community into silence begin to surface.
Beneath a Ruthless Sun tells a powerful, page-turning story rooted in the fears that rippled through the South as integration began to take hold, sparking a surge of virulent racism that savaged the vulnerable, debased the powerful, and roils our own times still.
What is that magic quality makes some people instantly loved and respected? Everyone wants to be their friend (or, if single, their lover!) In business, they rise swiftly to the top of the corporate ladder. What is their “Midas touch?”
What it boils down to is a more skillful way of dealing with people.
The author has spent her career teaching people how to communicate for success. In her book How to Talk to Anyone (Contemporary Books, October 2003) Lowndes offers 92 easy and effective sure-fire success techniques– she takes the reader from first meeting all the way up to sophisticated techniques used by the big winners in life. In this information-packed book you’ll find:
9 ways to make a dynamite first impression
14 ways to master small talk, “big talk,” and body language
14 ways to walk and talk like a VIP or celebrity
6 ways to sound like an insider in any crowd
7 ways to establish deep subliminal rapport with anyone
9 ways to feed someone’s ego (and know when NOT to!)
11 ways to make your phone a powerful communications tool
15 ways to work a party like a politician works a room
7 ways to talk with tigers and not get eaten alive
In her trademark entertaining and straight-shooting style, Leil gives the techniques catchy names so you’ll remember them when you really need them, including: “Rubberneck the Room,” “Be a Copyclass,” “Come Hither Hands,” “Bare Their Hot Button,” “The Great Scorecard in the Sky,” and “Play the Tombstone Game,” for big success in your social life, romance, and business.
Rachel Cusk, the award-winning and critically acclaimed author of Outline and Transit, completes the transcendent literary trilogy with Kudos, a novel of unsettling power.
A woman writer visits a Europe in flux, where questions of personal and political identity are rising to the surface and the trauma of change is opening up new possibilities of loss and renewal. Within the rituals of literary culture, Faye finds the human story in disarray amid differing attitudes toward the public performance of the creative persona. She begins to identify among the people she meets a tension between truth and representation, a fissure that accrues great dramatic force as Kudos reaches a profound and beautiful climax.
In this conclusion to her groundbreaking trilogy, Cusk unflinchingly explores the nature of family and art, justice and love, and the ultimate value of suffering. She is without question one of our most important living writers.